Terms and Conditions mygane — Malaysia Platform Terms of Use

In this Terms and Conditions document, the following words and expressions carry the meanings as stated, unless the context requires otherwise:

• "mygane" refers to the online casino platform accessible via the official website mygane.com and the mygane mobile app.
• "User" or "Member" refers to any individual who has successfully registered and holds an active account at mygane.
• "Account" refers to a user account officially registered on the mygane platform.
• "Account Balance" refers to the total real cash held in a user's account, excluding any bonus balance that has not yet met the wagering requirements.
• "Bonus" refers to any free credits, bonus cash, free spins, or other rewards granted by mygane to users subject to the applicable terms and conditions.
• "Wagering Requirements" or "Rollover" refers to the number of times the bonus amount must be wagered before it can be converted to withdrawable cash.
• "KYC" (Know Your Customer) refers to the identity verification process required by mygane before a user's first withdrawal is processed.

To register and use the mygane platform, you must meet the following eligibility requirements without exception:

1. You must be at least 18 years old at the date of registration. mygane conducts age verification as part of the KYC process and reserves the right to request proof-of-age documents at any time.
2. You must register as an individual — registration on behalf of a company, organisation, or third party is not permitted.
3. Each individual is only permitted to hold one active account at mygane. Holding multiple accounts — even under different names, email addresses, or phone numbers — is a serious violation that may result in the freezing or closure of all related accounts and the forfeiture of all wins obtained.
4. Information provided during registration must be accurate, complete, and up to date. False or misleading information may result in immediate account closure.
5. You are solely responsible for ensuring that your use of the mygane platform complies with the local laws applicable in your region.

Mygane supports a wide range of popular payment methods in Malaysia, including DuitNow, FPX, local bank transfer, Touch 'n Go eWallet, GrabPay, and Boost. All transactions are processed in Malaysian Ringgit (MYR).

Deposit: The minimum deposit at mygane is MYR 30 for most payment methods. No processing fees are charged by mygane for deposits. Deposits are typically credited to your account within minutes after payment confirmation is received.

Withdrawal: The minimum withdrawal is MYR 50. Withdrawals are processed using the same payment method as the deposit. Processing time depends on your account tier:

• Standard Member: Within normal business hours
• VIP Bronze–Silver Member: Up to 4 hours
• VIP Gold Member: Within 1 hour
• VIP Platinum Member: Within 30 minutes
• VIP Diamond–Crown Member: Instant withdrawal

KYC Verification: Before the first withdrawal is approved, users are required to complete an identity verification process by submitting a copy of their national ID (MyKad) and valid proof of address. This process is typically completed within 24 hours.

All bonuses and promotions offered by mygane are subject to the specific terms and conditions stated on the respective promotions page. The general terms applicable to all mygane bonuses are as follows:

• Each user may only claim each type of bonus once, unless stated otherwise in the relevant promotion's terms.
• Bonuses may not be used in conjunction with other bonuses simultaneously unless explicitly stated in the promotion terms.
• Wagering requirements (rollover) must be met using the bonus balance only — the real cash balance is not subject to wagering requirements unless otherwise stated.
• Wins earned from free spins or free bonuses are subject to separate wagering requirements as stated in the relevant promotion.
• Mygane reserves the right to cancel any bonus suspected of being obtained through illegitimate means, promotion abuse, or coordination across multiple accounts.
• Bonus expiry dates are as stated in the respective promotion's terms. Expired bonuses cannot be used and will be automatically removed.

All games offered at mygane — including slots, live casino, table games, and sports betting — use random number generator (RNG) technology verified by independent third-party auditing bodies. This ensures fairness and randomness in every game.

Users agree that:

• The outcome of every game is random and cannot be predicted or manipulated by any party, including mygane itself.
• Mygane reserves the right to cancel or void any game round where a material technical error, software failure, or other circumstances affecting the integrity of the game are identified.
• Results displayed in the mygane system are final. In the event of a discrepancy between what is shown on the user's device and the server records, the mygane server records shall be considered accurate.
• The use of automation software, bots, artificial intelligence tools, or any method that provides an unfair advantage is strictly prohibited and may result in immediate account closure.

Users are solely responsible for maintaining the security of their account login credentials. mygane recommends the following steps to protect your account:

• Use a strong, unique password for your mygane account — a combination of uppercase letters, lowercase letters, numbers, and symbols.
• Enable two-factor authentication (2FA) via your account security settings.
• Never share your login credentials with anyone, including family members.
• Contact the mygane support team immediately if you suspect your account has been accessed without authorisation.

Mygane will not be held liable for any losses resulting from a user's negligence in safeguarding their account credentials. However, the mygane security team is available to assist in investigating any reported cases of unauthorised access.

Mygane respects user privacy and is committed to protecting personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). Full details on how mygane collects, uses, and safeguards your personal data are contained in the Privacy Policy separately.

In summary, mygane collects personal information such as name, ID number, email address, and payment details solely for platform operations, regulatory compliance, and improving the user experience. This information is not sold to third parties without the user's consent.

Mygane will make every effort to ensure the platform operates smoothly, securely, and remains accessible at all times. However, mygane does not guarantee that the service will always be free from technical disruptions, scheduled maintenance, or circumstances beyond our control.

Mygane's liability is limited to:

• Ensuring all games operate according to set regulations and use certified RNG.
• Processing deposits and withdrawals in accordance with the stated policies and timelines.
• Protecting users' personal and financial data in accordance with established security standards.
• Providing responsive and helpful customer support.

Mygane is not liable for losses arising from game outcomes, internet disruptions on the user's end, user device failure, or any force majeure event beyond the platform's control.

Mygane is strongly committed to responsible gaming and user well-being. The mygane platform provides the following tools to help users manage their gaming activity:

• Deposit Limit: Users may set a daily, weekly, or monthly deposit limit through their account settings.
• Loss Limit: Users may set a maximum loss limit within a specified period.
• Time Reminder: A notification will be sent when a gaming session exceeds the set time limit.
• Self-Exclusion: Users may choose to suspend access to their account for 24 hours, 7 days, or 30 days.
• Self-Exclusion: For users who need more serious assistance, a long-term self-exclusion option is available through the mygane support team.

Users may close their mygane account at any time by contacting the support team. Any remaining real cash balance will be returned via the original payment method, subject to the settlement of any pending transactions and KYC compliance.

Mygane reserves the right to close or suspend a user's account without prior notice if:

• There is evidence of fraud, money laundering, or other criminal activity.
• The user was found to hold multiple accounts.
• There is evidence of bonus abuse or manipulation of the promotions system.
• The user violated any game rules, including the use of bots or automation software.
• Information provided during registration is found to be false or misleading.
• The user has been found to be under 18 years of age.

In cases of account closure due to fraud or serious violations, mygane reserves the right to withhold or cancel any remaining balance in the account.

Mygane reserves the right to amend, update, or replace any part of these Terms and Conditions at any time without prior notice. However, we will endeavour to inform users of significant changes via in-platform notifications or registered email.

Continued use of the mygane platform after any amendments are published constitutes your acceptance of the revised terms. It is the user's responsibility to review this page periodically to stay informed of the latest terms.

The "Last Updated" date shown at the top of this page indicates when this document was last materially amended.

These mygane Terms and Conditions are governed and interpreted in accordance with applicable law. Any dispute arising from or related to the use of the mygane platform shall first be resolved through good-faith negotiation.

If a resolution is not reached within 30 days, the dispute may be referred to arbitration or the relevant court at mygane's discretion. mygane's decision on all disputes relating to games, bonuses, and platform operations is final and binding, unless there is a clear and material error.