Your privacy is our priority. This document clearly explains how mygane collects, uses, stores, and protects your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Before reading the full policy, here are the six core principles that form the foundation of mygane's privacy protection for every user in Malaysia.
All data transmitted between your device and mygane's servers is protected by 256-bit SSL encryption — the same standard used by international financial institutions.
Mygane does not sell, rent, or disclose user personal data to any third party for marketing purposes without the user's explicit consent.
Mygane users have the right to access, correct, delete, or object to the use of their personal data at any time through account settings or by contacting our support team.
Mygane's Privacy Policy is designed with Malaysia's Personal Data Protection Act 2010 in mind — ensuring local users' rights are upheld in accordance with national law.
User data is stored in data centres protected by strict physical and digital access controls. Access to personal data is limited only to staff who require it.
If there are material changes to this Privacy Policy, mygane will notify users via in-platform notifications and email before the changes take effect.
Mygane collects various types of information from users to enable the platform to operate safely and effectively. Generally, the information we collect can be grouped into three main categories:
| Data Category | Example Information | Requirements |
|---|---|---|
| Personal Identity | Full name, MyKad number, date of birth, gender | Required — for KYC verification |
| Contact Information | Email address, phone number, residential address | Required — for account communication and security |
| Financial Data | Payment methods, deposit and withdrawal history | Required — for transaction processing |
| Technical Data | IP address, device type, web browser, session data | Automatic — for security and analytics |
| Behavioural Data | Game history, game preferences, usage patterns | Automatic — for experience improvement |
Mygane collects user personal data through several different channels:
Every piece of data collected by mygane is used for legitimate, identified purposes. mygane uses users' personal data for the following:
Mygane does not sell user personal data to third parties. However, in certain legitimate circumstances, mygane may share data with the following parties:
Mygane implements comprehensive technical and organisational security measures to protect user personal data from unauthorised access, loss, alteration, or accidental disclosure:
While mygane takes all reasonable precautions, no security system can guarantee absolute protection. In the event of a material security breach affecting user data, mygane will notify affected users within a reasonable timeframe as required by law.
Mygane uses cookies and similar tracking technologies to enhance the user experience and analyse platform usage. The following are the types of cookies we use:
You can manage your cookie preferences through your web browser settings. Note that disabling certain cookies may affect the functionality and user experience of the mygane platform.
As a mygane user based in Malaysia, you have the following rights regarding your personal data under PDPA 2010:
You have the right to request a copy of the personal data we hold about you at any time.
You can correct inaccurate or incomplete personal data through your account settings or mygane support.
You can request the deletion of your personal data, subject to applicable legal record-keeping obligations.
You can object to the processing of your personal data for direct marketing purposes at any time.
You can request your personal data in a machine-readable format for transfer to another service provider.
You can request that mygane restrict the processing of your data in certain situations provided for by law.
Mygane retains user personal data only for as long as necessary to fulfil the purposes stated in this privacy policy and to meet applicable legal obligations.
Generally, personal data of active users is retained for the duration of the active account plus the minimum retention period required by applicable financial compliance and anti-fraud laws. Financial transaction records are kept for the period required under Malaysia's tax and financial laws.
When data is no longer needed and there is no legal obligation to retain it, mygane will delete or anonymise that data using secure deletion procedures that ensure it cannot be recovered.
The mygane platform is intended solely for users aged 18 and above. mygane does not knowingly collect, use, or store personal data from individuals under the age of 18.
Should mygane discover that personal data of a child has been collected unintentionally, we will take immediate steps to delete that data and close the associated account. Parents or guardians who become aware that their underage child has registered at mygane are urged to contact us immediately through the support channels provided.
Mygane reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. All amendments will be published on this page with a new "Last Updated" date.
For material changes — that is, changes that significantly affect how we use your personal data — mygane will notify you via in-platform notifications and/or email at least 14 days before the changes take effect. Your continued use of the mygane platform after the effective date constitutes your acceptance of the amended policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how mygane handles your personal data, our team is ready to assist:
We are committed to responding to all privacy-related enquiries within 3 working days and resolving more complex issues within 30 working days.
With over 500,000 members across Malaysia already trusting mygane, register today and enjoy a secure, personalised, and protected gaming experience.